Case Study: TicketNetwork achieves predictable chargeback costs and reduced fraud with Riskified

How TicketNetwork achieved great ROI with an accountable fraud partner

TicketNetwork, the online ticket marketplace connecting fans to live events, faced rising card-not-present fraud and unpredictable chargebacks as demand and risk shifted across events. Its in-house fraud system could no longer keep up with evolving fraud tactics, and the company needed a solution that could protect margins while maintaining approval rates. TicketNetwork turned to Riskified and its Chargeback Guarantee to get more predictable fraud management.

Riskified implemented a phased, machine-learning-based fraud solution that started with declined orders and then expanded to all order volume within 10 months. With Riskified, TicketNetwork gained full indemnification against fraud chargebacks, 100% predictable costs, and better control over approvals. The impact included a 50–75% reduction in criminal fraud chargebacks, along with clearer ROI and improved P&L visibility.

TicketNetwork

Chris Hummer

CFO