Case Study: Skullcandy achieves zero chargebacks and 100% manual-review cost elimination with Riskified

How Skullcandy eliminated manual review and chargeback risk, to safely sell awesome headphones all around the world

Skullcandy, the consumer audio brand, faced rising fraud and chargebacks as it rapidly expanded into Canada and Europe, with international orders causing a chargeback rate above 1% and an overwhelmed manual review team. To scale globally without hurting the customer experience, Skullcandy selected Riskified’s chargeback‑guaranteed fraud prevention service to replace costly, slow manual reviews.

Riskified quickly integrated to review all Skullcandy orders, delivering a 7% lift in approval rates and approving 96% of orders overall (99% in Canada, 92% in Europe), while enabling a 40% increase in cross‑border orders. The engagement eliminated temporary review staff (100% reduction in manual review costs), removed fraud‑related losses (near‑zero chargebacks, 0% cost of fraud‑related chargebacks) and removed customer friction.

Skullcandy

Rob Leo

Senior Manager of Global Credit Risk & Treasury