Case Study: Rue Gilt Groupe enhances customer experience with Riskified

How RGG levereged automation to enhance customer experience

Rue Gilt Groupe, a leading off-price eCommerce portfolio company, needed to keep fulfillment moving during peak seasons while managing a low chargeback rate. Its rule-based fraud system required constant maintenance, and manual review of 20% of orders created 2–3 day fulfillment delays. Riskified helped Rue Gilt Groupe improve its fraud operations with automated order decisions.

With Riskified, Rue Gilt Groupe saw a substantial lift in approval rates while maintaining a low chargeback rate. Orders are now processed within seconds instead of days, improving customer experience and supporting higher lifetime value.

Rue Gilt Groupe

Trinidad Poisson

Sr. Manager, Fraud Prevention