Case Study: RevZilla eliminates in-house fraud review to boost customer experience and operational efficiency with Riskified

How RevZilla eliminated in-house fraud review to provide better customer experience, boost operational efficiency, and focus on what they love

RevZilla, the motorcycle-gear retailer founded in 2007, faced rapid growth that made its manual fraud-review process — handled by its “Gear Geeks” — unscalable, costly to train, and damaging to the customer experience (including $30,000 in chargebacks in Q3 2016). Seeking a chargeback-guarantee fraud solution, RevZilla selected Riskified to address these operational and brand risks.

Riskified implemented an automated, machine-learning fraud-review service with full chargeback liability transfer and fast approve/decline decisions, allowing RevZilla to eliminate in-house reviews. The partnership delivered measurable impact: 0 fraud liability, a 300% reduction in review time, a 98.2% approval rate, a 10% reduction in hiring costs, and improved shipping windows and overall customer experience.

RevZilla

Patrick Roscoe

Director of Customer Experience