Case Study: Meshki cuts chargebacks 66.3% and boosts approvals 3% with Riskified

How Meshki Leveraged Fraud Automation to Reduce Risk and Boost Sales

Meshki, an Australian direct‑to‑consumer fashion brand, faced rising operational costs and checkout friction as it expanded internationally because fraud management relied on manual reviews and a slow chargeback dispute process. To scale and free its customer service team for revenue‑generating work, Meshki adopted Riskified’s machine‑learning fraud prevention and Control Center for automated decisioning and dispute management.

Riskified implemented real‑time automated decisioning with an intuitive Control Center that lets the merchant override decisions and streamlines chargeback disputes. With Riskified, Meshki achieved a 3% lift in approval rate, a 66.3% decrease in chargebacks and saved about 20 work hours per week, driving higher revenue, reduced customer friction and more resources for growth.

Meshki

Damien Park-Neilson

Head of Operations