Case Study: FlightHub achieves a 30% increase in approval rate with Riskified

How FlightHub bounced back after their industry collapsed through automated fraud prevention

FlightHub, a fast-growing Montreal online travel agency, faced a sudden collapse in bookings and a shift to last-minute reservations during COVID-19 that overwhelmed its fraud team—causing long 20–30 minute manual-review waits, overdeclines, and blocked revenue. To address this, FlightHub enlisted Riskified’s automated fraud-prevention and fraud management expertise.

Riskified implemented an automated fraud-prevention solution and a continuous feedback loop with FlightHub to increase accurate auto-approvals and reduce manual work. The partnership delivered a 30% increase in approval rate, a 75% reduction in time spent reviewing chargebacks, and an 80% decrease in manual reviews, restoring revenue flow and eliminating customer friction.

FlightHub

Nick Hart

Chief Corporate Development Officer