Case Study: eSky achieves an 11% global approval boost and zero chargeback costs with Riskified

How eSky Overcame Fraud to Conquer LATAM and Become a Global Player

eSky, a Polish online travel agency that expanded into LATAM under the eDestinos brand, faced a sudden, large-scale fraud problem in Brazil that drove monthly attacks above $1 million and forced the company to decline 17% of attempted sales. Needing automated, expert fraud management to protect its investment and enable further international growth, eSky partnered with Riskified and adopted Riskified’s AI-powered fraud management platform.

Riskified deployed an automated, real-time, scalable solution with a chargeback guarantee, allowing eSky to recoup 37.5% of declined-order revenue in Brazil and eliminate manual review across LATAM. The partnership delivered measurable impact: an 11% boost in global approval rates on average (14.5% in certain geos), a 53.5% drop in chargebacks in some regions, zero chargeback-related costs, and the confidence to expand into North America, Asia, France and Africa.

eSky

Grzegorz Kwiecień

Chief Operating Officer