Case Study: Sky-tours.com achieves 30% YoY growth and instant fraud approvals with Riskified

How automated fraud review helps Sky-tours manage risk and makes approval rates soar

Sky-tours, a customer-focused online travel agency, faced a scaling problem: nearly two decades of manual fraud reviews couldn’t keep up with rapid growth and the fast turnaround requirements of low-cost carriers. After added fraud filters caused false declines and a 30% drop in sales, Sky-tours turned to Riskified for an end-to-end automated fraud review and a full chargeback guarantee to preserve service levels while expanding globally.

Riskified deployed full automation with instant decisions for low-cost carrier bookings, leveraged order data to dispute illegitimate chargebacks, and removed manual review friction. The result: higher approval rates, $0 fraud-related chargebacks, 100% of low-cost carrier orders reviewed instantly, and support for 30% YoY growth—enabling international expansion and a stronger chargeback dispute win rate thanks to Riskified.

Sky-tours.com

Rudi Seiberlich

Founder & CEO