Case Study: Air Europa achieves 95% chargeback reduction and double-digit online revenue growth with Riskified

How Air Europa optimized its digital channel to generate revenue and growth

Air Europa, a long-standing Spanish airline that transformed its website and app into a standalone digital revenue channel, faced rising fraud and chargebacks as it scaled into new routes and markets. After joining Visa’s chargeback program — which tightened risk controls and caused costly false declines and lower approval rates — Air Europa turned to Riskified for a fraud solution that could protect growth without adding operational burden.

Riskified implemented a chargeback-guarantee, automated fraud-prevention solution that replaced rule-based manual reviews and ran on “autopilot,” enabling frictionless customer experiences in new markets. The results: a 15% increase in approval rate, a 95% reduction in chargebacks, double-digit online revenue growth and $0 spent on manual review, allowing Air Europa to safely expand globally while improving conversion and customer experience.

Air Europa

Yago Casasnovas

Payments, Fraud Prevention & eCommerce