Case Study: Hotelogical achieves 5X chargeback dispute scale while maintaining 46%+ win rates with Riskified

Hotelogical maintains 46%+ chargeback dispute win rate while handling 5X the volume

Hotelogical, a travel business, faced a surge in nonfraud chargebacks and needed a way to protect revenue and brand reputation as bookings grew more than 200% year over year. Until 2023, one analyst manually handled all disputes, but the rising volume made that approach unsustainable. Hotelogical turned to Riskified to help manage its chargeback dispute process.

Riskified implemented a solution that scaled Hotelogical’s dispute handling while preserving strong performance. As a result, Hotelogical maintained a 46%+ chargeback dispute win rate while increasing dispute volume by 5X, enabling the company to process far more cases without sacrificing outcomes.

Hotelogical

David Hobbs

CEO