Case Study: Dabble reduces chargebacks and improves customer experience with Riskified

How Dabble reduced chargebacks while improving customer experience with Riskified

Dabble, a daily fantasy and sports betting platform operating in Australia, the UK, and the US, needed a better way to manage fraud as it expanded in the US. Its existing rules-based approach was driving up chargebacks, triggering the risk of card network penalties, and blocking legitimate customers during high-demand moments like NFL season. Dabble turned to Riskified for support, using its chargeback guarantee and fraud protection to balance smoother payments with stronger revenue protection.

Riskified integrated with Dabble’s existing stack and replaced restrictive blocking rules with machine learning-based fraud checks that adapted to fantasy sports transaction patterns. This allowed Dabble to open its payment funnel, reduce manual dispute work, and improve customer experience while maintaining control of risk. As a result, Dabble cut chargeback rates by 81%, substantially increased authorization rates, and has maintained a partnership with Riskified for more than two years.

Dabble

Anthony Cugnetto

Head of Product - Core