Case Study: Free Fly Apparel achieves a seamless Shopify Plus migration and preserves $9K in gift cards with Rise.ai

How Rise Positioned Free Fly Apparel to Migrate To Shopify Plus While Upgrading Capabilities

Free Fly Apparel was migrating from Magento to Shopify Plus but faced a major hurdle: hundreds of open gift cards worth over $9,000 risked being invalidated and Shopify’s basic gift card tools lacked the personalization, management dashboard, analytics and reissue controls Free Fly relied on. To avoid lost revenue, heavy customer‑support load and damage to their brand, Free Fly Apparel engaged Rise.ai to handle the gift card migration and management.

Rise.ai executed a gift card migration and management solution that preserved existing balances, enabled reissuing/resending/canceling, balance tracking and fraud detection, and supported the Shopify Plus launch with almost zero downtime and minimal staff involvement. The result: retained revenue (over $9,000 in outstanding cards), roughly 200 hours of manual work saved, reduced customer friction and protected brand reputation — with ongoing gift card control provided by Rise.ai.

Free Fly Apparel

Lily Ackerly

Customer Service Lead