Case Study: The Vancouver Club modernizes payroll and improves staff experience with Rise People

How an Iconic Vancouver Institution Modernized Its Payroll System

The Vancouver Club, a long-standing private institution in downtown Vancouver (est. 1889) known for its progressive membership and heritage building, needed to replace an outdated payroll system that was hard to use and offered poor support. Finance & HR leadership wanted a modern, user‑friendly solution that fit the club’s service-oriented culture and could handle the operational changes brought on by COVID.

They chose Rise after a strong demo and recommendations for local support; Rise provided patient onboarding (including Mac setup) and ongoing responsive service. The result: payroll administration is simpler for HR, staff receive electronic payslips and T4s easily, and the club can quickly adapt payroll for temporary leaves and changing operations—improving efficiency and employee experience.

The Vancouver Club

Helen Worth

Director of Finance & HR