Case Study: Citylink transforms digital bookings and real-time tracking with Rise Digital Media

CityLink boosts online sales with Rise Digital Media

Irish Citylink partnered with Rise Digital Media to overhaul its digital services, replacing outdated legacy systems. The customer needed a unified platform to deliver seamless booking, payments, and real-time vehicle tracking, with a particular focus on creating a mobile-first experience that worked reliably even in areas with poor network coverage.

Rise Digital Media implemented its powerful SaaS platform, which included the Rise Payments gateway, a mobile app with wallet integration, and a real-time tracking system directly integrated with onboard ETM hardware. This solution provided a streamlined customer experience, highly accurate bus tracking, and full support for promotions. The results included increased customer satisfaction, improved online sales conversion rates, and a future-proof platform that supports operational excellence and growth.

CityLink