Case Study: MUFG transforms customer data access with Ripcord

MUFG - Customer Case Study

Mitsubishi UFJ Financial Group (MUFG), Japan’s premier bank, faced the challenge of having hundreds of millions of paper documents that were inaccessible, hindering its digital transformation. This made retrieving customer information a slow, costly process and created ongoing security vulnerabilities. To address this, MUFG partnered with Ripcord and utilized its robotic digitization and secure cloud storage services.

Ripcord implemented a solution involving robotic digitization on MUFG's premises to confidentially convert the documents. The data was then hosted in a secure cloud, making it instantly searchable. This provided MUFG with immediate access to customer information, eliminated tens of thousands of dollars in annual storage costs, and created a secure path for managing data. Ripcord’s efforts became a key initiative for advancing MUFG’s digital transformation and improving customer service.

MUFG

Kamezawa

Member of the Board