Case Study: Exceltox Laboratories Expedites Patient Records and Billing with Ripcord

Exceltox Laboratories cuts claims turnaround from 14-21 days to 48 hours with Ripcord

Exceltox Laboratories, a clinical and COVID-19 testing lab, faced a critical challenge when a surge in demand during the pandemic overwhelmed its previous document processing vendor. The vendor was taking five to six days to digitize patient health information instead of the required 24 hours, causing delays in delivering test results and billing. Exceltox needed a reliable partner to ensure speed and accuracy.

Ripcord implemented its robotic process automation and content services platform to digitize, index, and manage Exceltox's paper records. The solution provided high-quality, searchable images in a single portal, enabling Exceltox to consistently deliver results in under 24 hours. For the billing partner, J&J Consulting, Ripcord's system reduced the claim processing time from being 14-21 days behind to within 48 hours of service, allowing Exceltox to get paid faster.

Exceltox Laboratories