Case Study: Camel Express Car Wash automates 98% of support tickets with Rinsed Support Agent

How Camel Express Car Wash Automated 98% of Tickets and Hit an 18% Downsell Capture Rate with Support Agent

Camel Express Car Wash, a car wash operator with five locations, struggled with an overwhelming volume of customer support calls and tickets that were going unanswered, which was damaging the customer experience. Seeking a solution, they turned to the vendor Rinsed and implemented its Support Agent and customer portal services.

By leveraging Rinsed's Support Agent, Camel Express Car Wash automated 98% of its support tickets. The AI solution also consistently handled retention efforts, achieving an 18% capture rate on membership downsells. This automation freed up staff to focus on higher-value work, significantly improving operational efficiency and customer service.

Camel Express Car Wash

Tyler Slaughter

CEO and Chief Operating Officer