Case Study: PayPlug achieves scalable, reliable telephony with Ringover

The PayPlug team were looking for a reliable telephony solution to support their growth

PayPlug, a French payment solution provider, needed a reliable and easy-to-use business telephony system to support its rapid growth. The company required a flexible VoIP solution with advanced configuration features, easy permission management, and detailed activity reporting to move beyond its traditional phone system.

Ringover provided a scalable IP telephony solution that integrated seamlessly with PayPlug's existing tools like HubSpot and Zendesk. The implementation gave managers a 360-degree view of call activity and improved efficiency. This resulted in PayPlug handling over 80,000 calls per year with an average waiting time of just 23 seconds.

PayPlug

François Bureau

Director of Customer Success