Case Study: AXA improves call traceability and service continuity with Ringover

The AXA Darnétal-Buchy branches are improving their monitoring protocol for their customer communications with Ringover

AXA’s Darnétal-Buchy branches, specialized in property insurance and asset management, needed a better way to manage phone service across two sites, improve continuity for customers, and strengthen traceability of communications. To address these challenges, they turned to Ringover and its telephony platform, integrated with Salesforce CRM.

With Ringover, AXA automated call handling through a customizable switchboard, click-to-call, and screen-pop customer records in Salesforce, making it easier to identify callers, access interaction history, and route calls based on availability. The result was faster daily work, stronger communication traceability, better control over telephony settings, and improved customer service quality, with more efficient remote and in-office working.

AXA

Edouard Lepicard

General Agent