Case Study: Student Pop improves call handling and CRM visibility with Ringover

Ringover's CRM Integration and Analytics Empower Student Pop

Student Pop, an educational technology company, needed a cloud-based phone system that could integrate directly with their Pipedrive CRM. Their requirements included automatic call logging, advanced call routing to increase answer rates, and greater visibility into their phone activity KPIs without needing new hardware.

By implementing Ringover's solution, Student Pop gained an easily configurable phone system with features like an IVR and time-based routing, which improved call management. The deep integration with Pipedrive saved agents considerable time by eliminating manual call logging. Ringover also provided a real-time dashboard for tracking key metrics, leading to enhanced customer relations and better monitoring of team activity.

Student Pop

Mickael Monsang

Chief Technology Officer