Case Study: Cityscoot improves customer service efficiency with Ringover

Ringover helps Cityscoot teams to provide efficient and quality customer service

Cityscoot, the self-service electric scooter rental service operating across several European cities, needed a more reliable VoIP telephony solution for its customer service team. Before switching, the team was dissatisfied with call quality and monitoring tools, and they also wanted features that would improve agent productivity and provide real-time visibility into telephone activity.

Ringover provided Cityscoot with a dependable telephony solution featuring better call quality, missed-call management, and stronger monitoring capabilities for managers. As a result, Cityscoot saw fewer rejected or unanswered calls and improved oversight of customer service performance, handling more than 92,000 calls in one year with an average communication time of 2 minutes.

Cityscoot

Jean-Michel Andrianasolo

Claims & Infringement Customer Relations Manager