Case Study: Changes UK improves Salesforce-integrated call reporting with Ringover

Ringover helps Changes UK to grow

Changes UK, a UK-based addiction recovery services charity, needed a better telephony solution after its previous system fell short on reporting and CRM integration. The organization wanted a reporting system to monitor call data, easy integration with its existing CRM, and a 360° view of telephone activity with clear reports.

Ringover provided Changes UK with its dashboard for KPI and call data tracking, access controls for managers and supervisors, and simple integration with Salesforce. With Ringover, Changes UK gained the reporting and CRM connectivity it needed to improve efficiency and manage telephony more effectively.

Changes UK

Masoud Shabestari

IT and Business Support Manager