Case Study: North London Dental Centre improves call handling and customer service with Ringover

NLDC now have a user-friendly platform that allows them to track, monitor, and record calls to help maintain high customer service levels

North London Dental Centre (NLDC), a leading UK dental nurse training and recruitment provider, faced significant challenges managing high call volumes across its network. Their previous phone system lacked the ability to track, monitor, or record calls for training, and it did not offer integration with their bespoke CRM, making it difficult to maintain their customer service standards. They turned to Ringover for a more advanced business phone solution.

Ringover implemented a user-friendly platform featuring IVR, call recording, monitoring, and CRM integration. This solution enabled NLDC to efficiently manage enquiries, train staff, and automate manual dialing tasks. The results included enhanced customer service levels, substantial time savings, and increased pick-up rates by using local London numbers. Ringover provided the reliable, feature-rich system NLDC needed to support its growth.

North London Dental Centre (NLDC)

Gem Kara

Sales Manager