Case Study: Carizy improves customer service and call management with Ringover

Carizy has chosen reliability with Ringover to support them in their development

Carizy, a marketplace for inspected and guaranteed used vehicles and a subsidiary of the Renault group, needed a more reliable VoIP telephony solution for its sales teams. Before Ringover, they relied on handheld phones and then a limited cloud phone system that could not keep up with their growth.

By implementing Ringover’s cloud-based phone system with configurable IVR and call monitoring features, Carizy gained a simple, scalable setup with better routing, real-time visibility, and easier administration. Ringover helped Carizy improve customer service quality to a 95% service level, quickly deploy new numbers and voice menus in under 15 minutes, and maintain sales efficiency even while working remotely.

Carizy

Yann Abrassart

Director of Operations