Case Study: Best Western Hotels & Resorts enhances customer service efficiency with Ringover

Best Western Hotels & Resorts boosts 24/7 support and manages 300 hotels with Ringover

Best Western Hotels & Resorts, a hotel cooperative with over 300 properties in France, needed to modernize its telephony to gain agility in call management, enable remote work, and guarantee business continuity. Their previous classic telephony solution was restrictive and did not meet these needs for their customer and hotel support teams.

Ringover provided an agile, cloud-based telephony system that was simple to deploy and self-manageable. The solution integrated directly into Best Western's CRM and offered detailed call tracking. This resulted in more responsive customer service, the ability to handle peak activity, and full autonomy in managing their phone system. The partnership, which began in 2019, is noted for its innovative solutions and quality support from the Ringover team.

Best Western Hotels & Resorts