Case Study: Townsquare Interactive scales sales and service with Ring.io

Ring.io helps Townsquare Interactive keep its sales & service reps running in the same direction, towards a common goal, faster every day

Townsquare Interactive, a digital marketing organization, faced significant challenges in scaling its proactive sales model and managing a team of over 500 reps. They needed deeper insights into sales and service conversations to coach their team effectively and required a robust technology platform to provide this data-driven transparency as they grew.

Ring.io provided a solution that seamlessly integrated with Salesforce to automatically log every call, replacing manual and inefficient tracking. The platform gave Townsquare Interactive critical data on call volume and customer interactions, enabling effective coaching and management. The vendor’s team worked as a true extension of the client’s own, ensuring a smooth implementation and a partnership aligned with their business priorities.

Townsquare Interactive

Brett

Director of Product Management and Data Operations