Case Study: Giordano's achieves exceptional customer experience and streamlined, scalable communications with RingCentral

With RingCentral’s Cloud Phone System, Giordano’s Delivers a Customer Experience as Good as Their Pizza

Giordano’s, the Chicago‑born pizza chain with 200+ employees and a nationwide footprint, relied heavily on phone orders but was held back by multiple on‑premises legacy phone systems that were unreliable, hard to scale, and lacked advanced call‑routing and video meeting capabilities. During peak times customers faced busy signals and long on‑hold waits, and IT struggled to provision new restaurants quickly.

Giordano’s migrated to RingCentral MVP’s cloud phone system and meetings, using the Admin Portal and templates to provision numbers, phones, and call flows in minutes. The unified voice, video, and messaging platform eliminated frequent busy signals, improved overflow routing, simplified rollout for new locations, reduced IT time and costs, and earned positive staff feedback—freeing leadership to focus on growth and customer experience.

Giordano’s

Michael Stano

Vice President Technology