Case Study: Centre for Neuro Skills achieves lower telecom costs and improved patient care with RingCentral

With RingCentral, This World-Renowned Brain-Injury Rehabilitation Clinic Lowered its Costs and Improved Patient Care

The Centre for Neuro Skills (CNS) is a long‑established brain‑injury rehabilitation clinic (founded 1980) with six locations in California and Texas, 900+ employees, and nearly 1,000 patients served annually. CNS was saddled with an outdated, costly telecom stack—POTS lines, an expensive MPLS network, separate video and instant‑messaging tools, limited conferencing licenses, and confusing bills—and needed to cut communications costs, move to an all‑in‑one solution, and work directly with a vendor.

CNS chose RingCentral and migrated to a cloud phone system with built‑in team messaging and video meetings; RingCentral’s Implementation Team delivered customized onboarding that drove fast adoption. By consolidating vendors and services they’ve saved hundreds of thousands of dollars to date, improved internal and patient communications, and—during COVID—spun up telehealth video rehab in days, with patients often reporting video visits were preferable to in‑person care.

Centre for Neuro Skills

Joe Castillo

Regional Director of Operations