Case Study: Socket Mobile achieves improved workflows and modern communications with RingCentral

With RingCentral, this top maker of wireless barcode scanners improved its employees’ workflows

Socket Mobile, a maker of wireless barcode scanners and Bluetooth-enabled card readers, was running its business on a more than 20-year-old phone system from RingCentral’s category of modern communications solutions. The legacy setup was increasingly limiting operations, with missing features like call logging, analytics, digital faxing, and mobile access, while also forcing the IT team to spend too much time managing aging hardware.

RingCentral helped Socket Mobile move to a global cloud communications solution that streamlined workflows and improved employee productivity. By replacing the outdated on-prem system, RingCentral enabled key integrations with Microsoft Dynamics 365, Microsoft 365, and Slack, reduced hardware-related maintenance, and delivered a more modern, supportable platform for communications.

Socket Mobile

Anna Buckman

Manager of Global Sales Systems