Case Study: Carlton Senior Living achieves unified cloud communications and improved resident care with RingCentral

With RingCentral, this Senior Living Facility’s Communications Infrastructure Enters a New Golden Age

Carlton Senior Living is an award-winning Northern California senior care provider with about a dozen communities and 1,500 residents. Facing fragmented, costly communications (relying on walkie-talkies) and the need for better coordination across sites and during resident emergencies, the organization sought a modern, cloud-based platform to support staff collaboration, resident care, and ongoing innovation.

Carlton migrated to RingCentral MVP, issued mobile phones, and adopted the RingCentral app for direct-dial extensions, team messaging, file sharing, and video meetings. The change eliminated walkie-talkies and cut costs, sped emergency information sharing, made remote work feel more connected, and enabled cross-site programs like “Spring in Your Step.” Alongside an AI fall‑detection partnership that cut falls 31%, the new communications setup improved operational efficiency, staff collaboration, and resident care.

Carlton Senior Living

Dave Coluzzi

President