Case Study: PDI Software achieves rapid, global acquisition onboarding in days with RingCentral

With RingCentral, PDI Software can integrate acquired companies into their communications environment in days

PDI Software, a high‑tech provider of enterprise management solutions for petroleum retailers and wholesalers (1,800 employees, founded 1983), was rapidly expanding through acquisitions and needed to onboard hundreds of global employees into its communications environment. Their legacy on‑prem phone system couldn’t keep pace—porting numbers, coordinating carriers, and shipping hardware caused delays—and IT had only a 90‑day target to fully integrate acquired companies.

By moving to RingCentral’s unified cloud platform for business phone, messaging, and meetings, PDI now provisions new sites in days (often one day) and migrated 16 high‑priority acquisitions, including moving an acquired company’s entire workforce onto PDI’s platform in two weeks or less. The rollout eliminated major disruptions, put RingCentral Video and team collaboration tools in the hands of nearly all 1,800 employees, streamlined workflows via Salesforce integration, and is enabling a faster transition to a 24/7 global contact center.

PDI Software

Gary Dewrell

IT Manager