Case Study: Logical Position achieves unified communications and boosted sales productivity with RingCentral MVP

With RingCentral MVP including RingCentral video, this award-winning digital marketing firm improves sales operations, training, and customer service

Logical Position is an award‑winning digital marketing agency (850 employees, ~7,000 clients) that helps businesses with advertising, web development, and marketing. The company faced a failing, fragmented communications stack—unreliable desk phones, inconsistent video apps across seven offices, poor call visibility, and the need for a platform that could integrate a custom Do Not Call API—which was hurting sales, collaboration, and operations.

Logical Position deployed RingCentral MVP and RingCentral Video company‑wide, unifying communications across all offices. The solution provided reliable softphone calling, granular call data and recordings for better sales coaching and reporting, seamless API integration for their custom workflows, lower hardware costs, and faster remote support, hiring, and training—resulting in smoother operations and improved customer interactions.

Logical Position

Nickolas Carter

Director of IT