Case Study: Raven Housing Trust improves customer experience with RingCentral

With RingCentral Contact Centre, This Social Landlord Is Improving the Customer Experience for its Thousands of Residents

Raven Housing Trust, a UK social landlord serving thousands of residents, needed a better telephony solution to maintain outstanding customer service and improve efficiency. The organization was looking for a unified cloud communications platform for both business calling and contact center operations, including better support for staff and residents.

With help from AllThingsCX, Raven Housing Trust implemented RingCentral Telephony and RingCentral Contact Center, along with integrations into Dynamics 365. RingCentral enabled managers to update phone menus and add users instantly from any device, while softphones and mobile apps improved staff mobility and accessibility. The result was greater operational efficiency and a smoother customer experience for employees working in the field, from home, or in the office.

Raven Housing Trust

Martin Honeywood

Programme Director