Case Study: Côte Brasserie achieves exquisite customer service with RingCentral Contact Centre

With RingCentral Contact Centre, Côte Brasserie Is Delivering Exquisite Customer Service

Cote, the French restaurant group in the UK, needed a more flexible way to manage customer calls during COVID-related shutdowns and to launch new services quickly. Using RingCentral Contact Centre, they faced the challenge of replacing rigid call-centre processes with a cohesive, easy-to-update system that could support closures, cancellations, re-openings, and a new food-delivery offer.

RingCentral delivered a cloud-based Contact Centre that let Cote self-manage scripts, voice prompts, call queues, and routing rules without heavy IT support. This helped Cote launch its Côte at Home delivery service in about two weeks, keep agents productive from home, and improve customer service; analytics also showed remote work improved both customer experience and employee satisfaction.

Cote

Chris Petryna

Head of IT