Case Study: Veriforce achieves 60% reduction in abandoned calls with RingCentral Contact Center

With RingCentral Contact Center, this Global Supply-Chain Risk Provider Sees 60% Reduction in Abandoned Calls

Veriforce is a global supply‑chain risk and compliance software company that helps hiring firms and contractors manage safety and regulatory programs. After several large mergers, the company was left with incompatible telephony systems across offices in the U.S., Canada, and South Africa, which caused poor visibility into call volumes, difficult transfers, and constrained the support team’s ability to allocate staff and move agents between queues.

Veriforce deployed RingCentral MVP and RingCentral Contact Center to unify communications and enable softphone usage. The change supported rapid remote onboarding, reduced hardware costs (no more desk phones, $4K+ saved), and improved support efficiency—saving 40+ hours per day and cutting abandoned calls from about 40% to ~15% (a 60%+ reduction). Features like callbacks and Salesforce integration also simplified workflows and made global expansion more scalable.

Veriforce

Nancy Opial

Senior Manager of Customer Success Services