Case Study: Envision Radiology improves workflows and patient experience with RingCentral

With RingCentral contact center, Envision Radiology improves its workflows—and gives its specialists more time with patients

Envision Radiology, a growing outpatient radiology provider with dozens of imaging facilities across the Southern and Midwestern U.S., needed a better telephony solution to support its commitment to excellent patient care. Rapid company growth had made its existing phone setup difficult to manage, creating a need for telephony consolidation and more efficient communication workflows. RingCentral, including its contact center capabilities, was selected to help address these challenges.

RingCentral implemented a contact center solution that improved Envision Radiology’s workflows and gave specialists more time with patients. The new system provided better visibility into operations, leading to significant call center improvements, a higher answer rate, lower telecom costs, stronger data security and regulatory compliance, and added value through workflow integrations and remote communications.

Envision Radiology

Aaron Daub

Director of IT Operations