Case Study: ClearCaptions achieves the scale to help thousands more hearing‑impaired people each month with RingCentral

With RingCentral, ClearCaptions helps thousands more hearing-impaired people every month

ClearCaptions, founded in 2011, provides near‑real‑time call captioning via a mobile app and a touchscreen home phone to help people with hearing loss stay connected. Rapid customer demand outgrew the company’s on‑premises PBX and call center infrastructure, creating a need for a scalable, flexible solution that would improve agent efficiency, reporting, and the ability to support remote work.

ClearCaptions moved to RingCentral Contact Center, enabling fast scaling from a small team to 50+ agents, easy queue and agent management, Salesforce profile popups and custom scripting via API, and advanced reporting. The cloud solution saved agents “dozens of hours” a day searching for customer details, allowed the entire team to transition to remote work in 48 hours, and supports roughly 18,000 inbound and 17,000 outbound calls per month while improving productivity and SLA tracking.

ClearCaptions

Dar Tafarrodi

Senior Director of Customer Experience