Case Study: Pharmacy2U achieves flexible, cost-effective customer support with RingCentral

With Contact Centre, the UK’s largest online pharmacy found the right prescription for cost-effective customer support

Pharmacy2U, the UK’s largest online pharmacy, needed a more flexible and cost-effective customer support setup as demand grew and remote work became necessary. The company turned to RingCentral Contact Centre to modernize its Customer Care operations and support a workforce with little prior experience working from home.

RingCentral implemented a cloud-based contact centre that let advisors log in from anywhere on any device, enabling Pharmacy2U to move about 90% of staff home seamlessly during the pandemic. The solution also supported a hybrid working model and helped the company adapt quickly to changing vaccination-site demands, while RingCentral’s flexible approach allowed Pharmacy2U to return unused desk phones without a long-term penalty.

Pharmacy2U

Andy Williams

Director of Clinical and Customer Care