Case Study: Senderra RX achieves automated patient communications and $150,000 annual savings with RingCentral

Why the Specialty Pharmacy Ranked #1 in Customer Service Chose RingCentral for its Patient Communications

Senderra RX is a fast-growing specialty pharmacy (founded 2010, ~300 employees) known for top-ranked customer service and its CarePath patient-care management platform. As demand grew, Senderra’s communications were fragmented across an on-prem PBX, a separate SMS vendor, and a fax server, forcing manual handling of roughly 1,200 daily faxes and creating workflow inefficiencies that hindered patient and provider communications.

By integrating RingCentral’s APIs and adopting the RingCentral MVP unified app, Senderra automated fax ingestion and parsing, added 10,000+ automated SMS messages per day, and moved its 100‑agent call center to a softphone solution. The consolidation saved about $150,000 annually, eliminated manual fax work, improved refill and delivery notifications, increased call‑center visibility and capacity, and enabled seamless remote collaboration—resulting in faster, more reliable patient communications and operational efficiency.

Senderra RX

Nicholas Black

Vice President of Finance