Case Study: Phillips Exeter Academy achieves unified cloud communications and 50% fewer phone lines with RingCentral

Why the country’s top-ranked boarding school chose RingCentral MVP to communicate, collaborate, and educate

Phillips Exeter Academy, the nation’s top-ranked boarding school founded in 1781 in Exeter, NH, needed to modernize a patchwork communications environment. An end-of-life on-prem PBX plus separate vendor solutions for voicemail, call recording, conferencing, and call accounting forced multiple phone lines per faculty, costly hardware, and made remote and pandemic-era communications difficult.

Exeter deployed RingCentral MVP to consolidate six platforms into one cloud solution, cutting faculty phone lines by about 50% and enabling staff to use their school number on any device. The change improved accessibility for students and parents, supported remote work, provided HIPAA‑compliant video counseling, and enabled operational improvements like campus safety ring groups and digital phones in quarantine dorms.

Phillips Exeter Academy

Scott Heffner

Director of IT