Case Study: New England Biolabs achieves seamless customer support with RingCentral

Why a Top Biotech Firm, with Great Customer Service in its DNA, Chose RingCentral

New England Biolabs, a leading biotech company known for its customer-first service model, was facing the challenge of expanding its headquarters while relying on an aging phone system. As the company grew, its IT team needed a communications solution that could support its unique call-center operation and keep customers connected to live experts. RingCentral was chosen to help modernize its phone infrastructure.

RingCentral implemented a cloud-based phone system that worked flawlessly from day one, giving New England Biolabs a more reliable and flexible communications platform. The solution helped NEB continue delivering strong customer support, including during COVID, while supporting its expansion needs and maintaining the live-person experience customers value.

New England Biolabs

Larry Primatello

Manager of Infrastructure Operations