Case Study: Tai Ceredigion achieves better tenant support and continuity with RingCentral

When Their Most Vulnerable Tenants Needed Them During the Pandemic, This Welsh Housing Association Was There—Thanks in Part to RingCentral

Tai Ceredigion, a Welsh housing association serving more than 2,000 affordable homes and 140 leasehold dwellings, faced the challenge of supporting vulnerable tenants during COVID lockdowns while its own staff were disrupted. The organization also needed to reduce reliance on too many third-party apps, and it had recently moved to RingCentral’s unified cloud communications platform.

RingCentral helped Tai Ceredigion centralize communications on an all-in-one cloud platform, enabling staff to stay connected and responsive throughout the pandemic. As a result, Tai Ceredigion could continue assisting vulnerable tenants with grocery shopping, financial advice, and emergency support, while also better preparing for future operational needs such as a complex merger.

Tai Ceredigion

Gavin Harvey

Assistant Director of ICT & Business Improvement