Case Study: Woodbury University achieves uninterrupted communications during a campus flood with RingCentral

When Disaster Struck, Woodbury University Kept Its Communication Lines Open, Thanks to RingCentral

Woodbury University, a private institution founded in 1884 in Burbank, CA, needed to replace an aging on‑premises phone system. Just as they began evaluating options, a vendor recommended RingCentral; shortly after starting the cloud rollout a water main break caused a Category 3 flood on the campus’s first floor—exactly where their old phone hardware would have been—threatening a campus‑wide phone outage during a busy new‑student orientation period.

Because Woodbury had begun deploying RingCentral’s cloud phone and collaboration platform, the university maintained uninterrupted communications throughout the disaster. IT praised RingCentral’s responsive sales and support, intuitive interface, and mobile features; call queues and four‑digit dialing reduced missed calls and help‑desk wait times, enabled remote management, and kept students and parents connected. The result was seamless operations during the crisis and greater confidence in a disaster‑resilient communications partner.

Woodbury University

Eric Wang

Vice President of IT and Chief Information Officer