Case Study: iboss achieves faster global collaboration and easier scaling with RingCentral

Visionary Cybersecurity Company iboss Relies on RingCentral to Support Global Collaboration and Growth

iBoss, a visionary cybersecurity company based in Boston, needed to replace its aging open-source PBX and several disconnected conferencing and chat tools as it expanded globally. Managing multiple communications systems for each new hire was slowing onboarding, driving up licensing costs, and no longer fit its cloud-first IT strategy. RingCentral provided the communications platform used to help solve this challenge.

RingCentral implemented a cloud-based solution with RingCentral MVP for telephony and meetings plus RingCentral Video for team messaging and collaboration, along with integrations for Salesforce and Zendesk. The result was a simpler one-account onboarding process, reduced onboarding time to one-third to one-quarter of prior levels, and eliminated about $12,000 per year in chat licensing alone, while also improving productivity, visibility, and secure access across the company.

iBoss

Christopher Park

CIO