Case Study: Surry County achieves flexible cloud communications with RingCentral

Virginia’s Surry County government deploys world-class cloud communications in the middle of a broadband desert

Surry County, a rural Virginia government serving residents, schools, sheriff’s office, and courts, was limited by traditional phone infrastructure and an earlier VoIP system that lacked flexibility and telework support. As the county faced COVID lockdowns, it became clear that employees in essential services needed a more mobile, scalable communications solution to stay reachable and support residents.

RingCentral helped Surry County modernize with cloud communications, including key integrations with Microsoft 365. The new setup improved employee workflows and county service delivery while lowering telecom costs, giving Surry County the flexibility to support remote work and keep essential teams accessible during the pandemic.

Surry County

Delon Brown

Director of IT