Case Study: Valda Energy maintains high-quality customer service with RingCentral Contact Center

Valda Energy keeps customer service uninterrupted with RingCentral during the pandemic

Valda Energy, a British B2B energy supplier, faced the challenge of maintaining its customer-first service when the COVID-19 pandemic threatened to disrupt operations. To ensure business continuity and support remote work, they required a flexible communications infrastructure. The company turned to RingCentral, implementing its Contact Center and unified communications platform.

RingCentral provided a single, cloud-based solution for voice, chat, SMS, and web communications, enabling staff to work seamlessly from anywhere. This foresight allowed Valda Energy to transition smoothly to remote work during lockdowns without any reduction in service quality. The RingCentral solution also supported the launch of a new product during the crisis and safeguarded employee well-being by offering operational flexibility.

Valda Energy