Case Study: (auto)MATE automates medical records faxing with RingCentral Fax API

Using RingCentral’s Fax API to Automate Medical Records for Home Healthcare Agencies

(auto)MATE is a provider of medical records automation solutions for home healthcare agencies. The company faced significant operational inefficiencies due to its reliance on a manual, paper-based faxing process for transmitting medical records. This outdated method consumed excessive staff time and resources, hindering the agency's ability to grow its business.

The company implemented RingCentral’s Fax API via the RingCentral Connect Platform to automate its faxing. This digital solution, which (auto)MATE also built into its own product for other agencies, eliminated the need for physical fax machines, paper, and manual processes. The results included saving hours of repetitive work, improving cash flow, freeing up resources, and substantially reducing overhead for both (auto)MATE and its customers.

(auto)MATE

Joseph Wainwright

Co-Founder and Engineering Director