Case Study: Tuff Shed achieves seamless Salesforce integration and major cost savings with RingCentral

Tuff Shed Seeks Best Salesforce® Integration, Finds That and Much More with RingCentral

Tuff Shed, a Denver-based retail manufacturer of garages and storage buildings founded in 1981 with about 1,500 employees and a large customer contact center, needed a modern communications system to support a growing, distributed workforce and integrate tightly with its new Salesforce CRM. Their legacy phone system had poor call quality, no messaging, and required dedicated engineering and multiple vendors, which hindered customer service and internal collaboration.

After testing vendors, Tuff Shed adopted RingCentral (Phone, Contact Center, Video, MVP) for its near–“out-of-the-box” Salesforce integration, built-in telephony, messaging, and reporting. RingCentral Video sped internal collaboration and cut one user’s daily emails from 300 to under 100, Contact Center delivered easy deployment and visibility, and the cloud platform eliminated the need for costly custom implementation and a full-time VoIP engineer, delivering better service and clear cost savings.

Tuff Shed

Erik Peterson

Application Support Analyst