Case Study: TRUSTe achieves 50% time savings and self-service control with RingCentral

TRUSTe Employees Gain Control, Save Time with RingCentral

TRUSTe, a San Francisco–based online privacy certification company founded in 2003 with 100+ employees, needed to replace its on‑premise ESI PBX when it moved offices. The IT team sought a cloud phone system with a self‑service portal so employees could manage their own call preferences without constant IT support.

After a successful 12‑line trial, TRUSTe rolled RingCentral out companywide; RingCentral’s implementation team handled number porting, voicemail and answering rules, and the mobile app supported 25% of staff who work in the field. The result was faster, more flexible communications—user‑level access, anywhere management, and about a 50% time savings versus the old system.

TRUSTe

Matt Benoit

IT Manager