Case Study: Truck Site achieves 3x sales productivity with RingCentral AI

Truck site improves efficiency by 200%

Truck Site, a Sacramento-based global dealer of used commercial vehicles and equipment, was held back by a legacy phone system that lacked mobility and CRM integration. The result was heavy manual note-taking, slower responses to buyers, and limited visibility for managers. To address these issues, Truck Site turned to RingCentral and its RingEX communications platform with Salesforce integration and AI tools.

RingCentral implemented RingEX, the App Gallery integration with Salesforce, and AI features including AVA and ACE to automate call summaries, capture follow-up tasks, and analyze customer interactions. The results included a 3x boost in productivity, responsiveness, and operational visibility, a 100% improvement in customer satisfaction with communications, and the ability to deliver inventory details and quotes in under a minute during calls.

Truck Site

Wesley Stone

Director of Finance and Administration